![]() If your broadband contract started after March 2019 and you're with one of the providers that has signed Ofcom’s voluntary code of practice (BT, EE, Plusnet, TalkTalk, Utility Warehouse, Virgin Media and Zen Internet), your provider must give you a minimum guaranteed speed when you take out a new contract. Start by providing evidence of your internet speeds – it's a good idea to keep a diary of interruptions and to regularly use the speed checker tool to build up a true picture of your service. We suggest calling your internet service provider (ISP) as a first step to see what it can do. If your speeds are significantly less than you expected, your broadband provider may be in breach of contract. What you can do if your broadband speeds are slow The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router. So to build an accurate picture, we would suggest you run several tests during a single week, in peak use time (between 8pm and 10pm) and during off-peak times. It's important to note that the speed test results only represent a snapshot of your broadband connection at the time of testing. However, if you use your connection for video calls or online gaming, keep an eye on the upload rate, too, as it's essential for both. Download speeds are usually of more interest, as most tasks require you to download information. The download speed shows the rate at which data is transferred from the internet to your device, while the upload speed shows the reverse – the rate that data is transferred from your device to the internet. More responsive connections – indicated with a low number – are necessary for applications where timing is everything, such as interactive video games. The response time, measured in milliseconds (ms), shows how quickly you get a response after you've sent out a request. The tool measures the response time, or latency, of your broadband connection, as well as your download and upload speeds. Please give us a little more information to finish your order.Īstound Broadband may not be available at your address yet.What do the broadband speed test results show? Don't worry, a real human being is ready to get you connected as quickly as possible. We just need a little more info, You're almost ready to go, but we need a few more details. Give us a call at 1-80 1-86 1-86 1-88 so one of our award-winning, U.S-based service representatives can look into this a little more. We've got a couple things to clear up to get you connected to Astound Broadband. Give us a call at 1-80 1-86 1-86 1-88 to lock in your offer. WaveDivision Holdings, LLC Grande Communications Networks, LLC. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC. Give us a call at 1-80 1-86 1-86 1-88 to finish your order. You're almost ready to go, but we need a few more details. Get ready to experience faster, easier, more reliable service than you ever thought possible-continue to get connected. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1-80 1-86 1-86 1-88.Īstound Broadband is available at your address. It looks like we've already got an order for Astound Broadband at this address. Give us a call at 1-80 1-86 1-86 1-88 to discuss your options with one of our award-winning customer service representatives. If you have further questions, give our award-winning customer service representatives a call at 1-80 1-86 1-86 1-88.Īstound Broadband is on the way to your neighborhood! Call our award-winning customer service representatives at 1-80 1-86 1-86 1-88 to find out when we can get you connected with astounding internet services.Īstound Broadband may not be available at your address yet. It looks like Astound Broadband isn't available in your area yet.
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